Effective Date: June 1, 2023

1. Introduction

ShriLan, a brand name that upholds privacy and data security, is committed to ensuring that all personal information collected from our customers is appropriately and lawfully processed in accordance with the requirements of data protection laws and regulations. This Privacy Policy outlines the types of personal information we collect, how we collect, use, share and store such information, and the measures we take to protect it.

2. Types of Personal Information Collected

ShriLan collects various types of personal information from our customers, including:

a. Contact Information: This includes name, email address, physical address, phone number, and other contact details that enable us to communicate with our customers.

b. Personal Identification Information: This includes information such as date of birth, national identity card number, passport number, and other similar information that enables us to verify the identity of our customers.

c. Payment Information: This includes credit card or bank account numbers, transaction details, and other information related to payment processing.

d. Order Information: This includes information related to orders placed by customers for our products and services, including product specifications, quantity, price, and other related details.

e. Usage Information: This includes information related to how customers use our website, mobile application or other digital platforms, including web browser information, device information, clickstream data, and other similar information.

f. Profile Information: This includes information provided by customers when completing their profiles on our website or mobile application, including personal details, interests, preferences, and other related information.

3. Collection of Personal Information

ShriLan collects personal information from our customers mainly during the purchase process, customer service interactions, and when customers provide feedback or participate in promotional activities. We may also collect personal information through our website or mobile application using cookies and other tracking technologies.

4. Use of Personal Information

ShriLan uses personal information collected from our customers for the following purposes:

a. Delivering Products and Services: We use personal information to process orders placed by customers for our products and services, and to deliver them to the customers promptly and efficiently.

b. Improving Customer Experience: We use customer information to understand their needs and preferences, personalize their experience on our website or mobile application, and recommend products and services that may interest them.

c. Marketing and Promotional Activities: We use customer information to send marketing messages, promotional offers, and other relevant information to customers who have opted-in to receive such communications.

d. Communicating with Customers: We use customer information to respond to customer queries, address customer concerns, provide after-sales support, and maintain contact with customers regarding our products and services.

e. Compliance with Laws and Regulations: We use customer information to comply with legal and regulatory requirements related to the conduct of our business and to comply with legal orders or subpoenas for disclosure of personal information.

5. Sharing of Personal Information

ShriLan may share personal information collected from our customers with the following parties:

a. Service Providers: We may share customer information with third-party service providers who assist us in delivering our products and services or in providing customer support services.

b. Third-Party Partners: We may share customer information with third-party partners who collaborate with us in marketing or promoting our products and services.

c. Law Enforcement Agencies: We may disclose customer information to law enforcement agencies or other government entities as required by law or in response to valid legal orders or subpoenas.

d. Asset Transfers: We may transfer customer information to a successor entity in the event of a change in ownership or control of ShriLan or a spinoff or divestiture of our business operations.

6. Storage and Protection of Personal Information

ShriLan stores personal information collected from our customers on secure servers located in Singapore data centers with the objective of protecting it from unauthorized access, use, or disclosure. We encrypt sensitive personal information using Secure Sockets Layer (SSL) technology to ensure its security during transmission over the Internet. We also implement regular security updates and patch management measures to safeguard the integrity of our infrastructure and protect against potential security threats. However, please note that no data transmission over the Internet can be guaranteed to be 100% secure, and we cannot guarantee absolute protection against unauthorized access to personal information transmitted over the Internet.

7. Data Retention Periods

ShriLan retains personal information collected from our customers for the duration of our relationship with them and for a reasonable period thereafter to enable us to comply with legal and regulatory requirements related to accounting, financial reporting, taxation, and other legal obligations. After the retention period has expired, we delete or anonymize such information to ensure that it cannot be linked back to any specific individual.

8. Customer Rights and Options

ShriLan customers have the following rights and options regarding their personal information:

a. Accessing Personal Information: Customers may request ShriLan to provide them with access to their personal information held by us. We will respond to such requests within a reasonable timeframe and provide customers with access to their personal information in a format that is easy to understand and suitable for online viewing and downloading.

b. Correcting Personal Information: Customers may request ShriLan to correct any inaccurate or incomplete personal information held by us. We will make reasonable efforts to correct such information promptly and ensure that it is accurate and complete.

c. Deleting Personal Information: Customers may request ShriLan to delete their personal information held by us. We will delete such information promptly and ensure that it is not accessible or recoverable by any means, subject to legal and regulatory obligations related to the retention of personal information.

d. Objecting to Processing: Customers may object to ShriLan's processing of their personal information, including its use for marketing or other promotional activities. We will respect the customer's decision and stop processing the personal information for such purposes, subject to legal and regulatory obligations related to the processing of personal information.

e. Transferring Personal Information: Customers may request ShriLan to provide them with a copy of their personal information held by us in a commonly used electronic format. We will transfer the personal information to the customer promptly and in a secure manner, subject to legal and regulatory obligations related to the retention and transfer of personal information.

9. Contact Information and Complaints

If you have any questions or concerns regarding this Privacy Policy or ShriLan's privacy practices, please contact us at the following email address:

Email: privacy@shrilan.com

ShriLan welcomes your feedback and suggestions to improve our privacy practices. If you believe that we have failed to comply with this Privacy Policy or any applicable privacy laws and regulations, please contact us and provide us with detailed information about your complaint. We will investigate your complaint promptly and take appropriate measures to rectify any issues found.

10. Updates and Changes to this Privacy Policy

ShriLan reserves the right to update or modify this Privacy Policy at any time without prior notice to customers. Customers are encouraged to review this Privacy Policy regularly for any changes or updates. If we make significant changes to this Privacy Policy that materially affect our privacy practices, we will notify customers by email or through our website or mobile application. Your continued use of our products and services after the effective date of such changes or modifications will be deemed acceptance of such changes or modifications.